Terms of Use - Merry Hollow

1. Acceptance of Terms

By accessing and using the Merry Hollow website (merry-hollow.com) and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.

2. Description of Services

Merry Hollow provides custom photo book and album creation services. Our services include:

Design and production of custom photo albums
Photo restoration and enhancement services
Consultation on album design and layout
Delivery of completed products

3. Orders and Payments

Placing Orders

By submitting an order, you are making an offer to purchase our services. Orders are subject to acceptance by Merry Hollow. We reserve the right to refuse any order at our discretion.

Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice, though orders placed at a specific price will be honoured at that price.

Payment

Payment is required before production begins. We accept major credit cards and bank transfers. Payment is processed securely through our payment providers.

4. Intellectual Property

Your Content

You retain all rights to photographs and content you submit. By submitting content, you grant Merry Hollow a limited licence to use it solely for the purpose of fulfilling your order.

Our Content

All website content, designs, logos, and materials are owned by Merry Hollow or our licensors. You may not reproduce, distribute, or use our intellectual property without written permission.

5. User Responsibilities

When using our services, you agree to:

Provide accurate and complete information
Only submit photographs you have the right to use
Not submit content that is illegal, offensive, or infringes third-party rights
Not use our website for any unlawful purpose
Not attempt to gain unauthorised access to our systems

6. Production and Delivery

Production Times

Standard production time is 3-4 weeks from design approval. Express options are available. Production times are estimates and may vary based on complexity and current demand.

Delivery

We deliver throughout the United Kingdom and internationally. Delivery times vary by location. Risk of loss passes to you upon delivery to the carrier.

Quality Assurance

Each album undergoes quality inspection before dispatch. If you receive a product with defects in materials or craftsmanship, contact us within 14 days for resolution.

7. Cancellations and Refunds

Due to the custom nature of our products:

Orders may be cancelled before production begins for a full refund
Once production has started, cancellation is not possible
Refunds for quality issues are assessed on a case-by-case basis
Personal photographs are not returned unless specifically arranged

8. Limitation of Liability

To the fullest extent permitted by law:

Merry Hollow is not liable for any indirect, incidental, or consequential damages
Our total liability is limited to the amount paid for the specific order in question
We are not responsible for loss or damage to photographs in transit unless you have purchased insurance
We make no guarantees regarding colour accuracy due to variations in screen displays and printing processes

9. Disclaimer

Our website and services are provided "as is" without warranties of any kind. While we strive for excellence, we do not guarantee that our website will be uninterrupted, error-free, or free from harmful components.

10. Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes become effective upon posting to the website. Continued use of our services constitutes acceptance of modified terms.

12. Contact

For questions regarding these Terms of Use:

Email: [email protected]
Address: 47 Artisan Lane, Cotswolds, GL54 2BN, United Kingdom